Sample Resume Casino Floor Supervisor

This resume is a sample for the post of Floor Supervisor. A Floor Supervisor’s job varies according to the need of the employer. Mainly A Floor Supervisor is responsible for managing and maintaining quality of customer handling, and controlling and supervising his co workers. The resume for this job needs to be as precise. The employer would want to hire an employee with some experience although new and small companies would not mind hire fresh employee with some early training. Your resume must show your passion and uncompromising nature towards your job. It must entail your future plans and expectations. Finally add some references/rewards/credits from your previous experiences. It is definite among otherworldly going to distinguish your resume among others.

Instantly Download Casino Floor Supervisor Resume Template, Sample & Example in Microsoft Word (DOC), Apple Pages Format. Available in (US) 8.5x11, (A4) 8.27x11.69 inches. Quickly Customize. Easily Editable & Printable. Collections Floor Manager, January 2007- Present Hollywood Casino, Grantville, PA Responsibilities Ensured the integrity of all debt collection related processed and, when necessary, creating new processes that are responsive to the requirements of customers. Established, monitored, and improved the performance metrics of the collection floor. This resume is a sample for the post of Floor Supervisor. A Floor Supervisor’s job varies according to the need of the employer. Mainly A Floor Supervisor is responsible for managing and maintaining quality of customer handling, and controlling and supervising his co workers. The resume for this job needs to be as precise. Typical Floor Supervisors resumes emphasize leadership, organization, communication abilities, customer service orientation, and attention to details. A degree in hotel or hospitality management is common experience in Floor Supervisor example resumes.

Floor Supervisor Resume Sample

Name : XYZ
Contact No: 0000000
Email : xxx

Objective:

Casino Floor Supervisor Duties

To use my ability to work in a team environment. I am self motivated and able to work both independently and as a collaborative team member to obtain a position where I can maximize my organizational and interpersonal skills and knowledge which will add to my years of experience that will allow me to grow personally and professionally.

P.I.A. Airlines pvt. Ltd, Pakistan.

Floor Supervisor

Supervision, monitoring and review of team activities.
Managing and maintaining Quality of Customer Handling for a team of 45 agents.
Trained on Mini soft, Sky port, for Check in and Reservation.
Guest check in
Departure control.
Arrival control system.
Ramp control.
Taking adequate measures to monitor and analyze the performance on all parameters as set by AAI so as to design immediate POA when observed.
Secondary ladder point check.
X-BIS Screening.
Involved in the preparation of daily, monthly and yearly reports.
Baggage mishandling trackers.
Baggage loading and unloading system.
Training loaders for baggage handlings.
Handling passenger complaints
Auditing and improving CSR compliance to the Quality KRAs and KPIs.

Service Centre Coordinator

Organizing the Dubai Service Centre operations and keeping the records up to date.
Responsible for day to day functioning of the service centre.
Handling all the claims and issues of the Service centre in Tehran and Dubai repair jobs, parts order, claims, parts pricing, warranty claims, DOA claims and offering support to Tehran Service centre.
Dealing with customers for repair/service of equipment in Dubai service centre & updating customers on the status of the repair jobs pending
Prepare repair estimate in consultation with the service engineers.
Getting the customers approval for the repair estimate in order to proceed ahead with the repairs.
Arrange the schedule of the Field engineers for Site visit.
Tracking of system invoices to consider warranty repair.
Maintain inventory of spares, tools, maintenance tools, service and operation manuals in the service centre.
Procurement for spares and other consumables required for service centre and for sales in the showroom.
Prepare purchase requests and purchase orders for spare parts.
Prepare the Order confirmation report and Invoice of a completed job.
Keep track of job repair status and update it in the system
Keep track of the warranty claims and follow up with supplier/manufacturer
Liaison with Sony Professional Service, Sony Gulf FZE, Fujinon, Libec & Sachtler, GMBH service centre on issues, claims & service updates on Third Party Maintenance repairs.

Key Deliverable:

AVSEC & Screener Qualified
International & Domestic Reservation training in Kingfisher-SABRE
DCS Qualified in INDIGO
My efforts made my station rank the best pan India for ZERO MHB.

Duty supervisor

Responsibilities:

Maintaining and continuously updating repository of documentation of all policies, procedures and processes.
Sales, Telesales and Reservations.
Ticketing, Pre flight check, coordinating for frequent flier program /King club.
Trained on Sabre, Galileo, and Amadeus for airline reservation and ticketing.
Supervision, monitoring and review of team activities.
Managing and maintaining Quality of Customer Handling for a team of 30 agents.
Involved in the preparation of daily, monthly and yearly reports.
Baggage mishandling tracker
Handling queries and complaints from walk in Guests, Travel agents and corporate’s.
Auditing and improving CSR compliance to the Quality KRAs and KPIs.

QUALIFICATION:(Floor Supervisor Resume)

MBA Persuing

ALLMA IQBAL Open University, ISLAMABAD.

TECHNICAL QUALIFICATION:

Packages: MS-Office, Photoshop.
Operating Systems: MS Windows (Vista, XP, 2000, 98).
One year diploma in computers, Mini soft, Sky port Amadeus, Galileo,Sabre

LANGUAGES:

English Read, Write & Speak,
Urdu Read, Write & Speak.

AWARDS & PROMOTIONS:

Awarded Service from the Heart Award
Best MHB co-coordinator
Employee of the month.
Employee of the year.
Best HR Manager.
Best Group Leader.
Get 3 bonus a year.

Director of Casino Operations Resume Sample

Complete Name
Complete Address
Phone # / Cell Phone #
E-mail Address

Casino Table Games Supervisor Resume

DIRECTOR
Table and Games / Casino Operations

Highly accomplished, tenacious, and seasoned professional, with comprehensive years and verifiable success in directing the overall casino and gaming operations within hospitality industry. Possess in depth knowledge of business management principles, such as strategic planning, human resources modeling, leadership, and training. Equipped with broad based background in managing and administering schedules, human resource functions, budgeting, vendor prospecting, contract negotiation, and acknowledgment of approvals from gaming commissions and regulatory compliance. Capable of directing the Slot and Table Games departments from conception to full operations. Strong management expertise in maintaining productive work environments toward successful attainment of corporate goals and objectives, combined with the ability to motivate and foster teamwork, and initiate procedures for continuous improvement in business operations and service. Adept at identifying customer needs, developing solutions, and achieving results out of diverse challenges and conflicting service requirements.

AREAS OF EXPERTISE

Floor Design and Table Games Set up
Casino Operations and Administration
Dispute Identification and Resolutions
Mississippi Gaming Laws
Customer Service and Relations
Leadership and Staff Motivation
Regulatory Compliance and Standards
Leadership, Training, and Team Building

PROFESSIONAL EXPERIENCE

CASINO OPERATIONS AND FUNCTIONS

Served as manager of both Slots and Tables; ensured compliance to departmental standards in conducting daily operational activities.
Proficiently handled the creation of schedules and execution of player evaluations for Craps and High Limit.
Functioned as manager of the Casino Host; oversaw and guaranteed the execution of established departmental and HR guidelines.
Exemplified versatility and multitasking skills by performing diverse tasks, such as handling employees’ grievances and complaints, disciplining employees, planning and orchestrating work, providing for safety and security, and monitoring or implementing legal compliance matters.
Provided strong leadership skills in securing attainment and implementation of Company’s Code of Commitment by associate as well as the fulfillment of guest needs and specifications.
Proactively supervised and facilitated player and associate retention.
Closely supervised and monitored the execution of established cost-containment and budgetary controls, along with the operations of internal affairs within the Table Games and Slot departments.
Assumed full responsibility in managing the scheduling, ordering of supplies, and vendor contact.

BUSINESS MANAGEMENT AND DEVELOPMENT

Played an integral role in redefining and streamlining Ratings and Guest Service assistance, which resulted in repeat/referral business that brought major contributions to sales and profit growth.
Drove the attainment of corporate goals and objectives by developing and motivating new supervisors and dealer.
Oversaw and managed the maintenance of staffing levels to accommodate business needs.
Maximized superior management capabilities in directing employees’ work while maintaining smooth production operations.

CUSTOMER SERVICE

Built and fostered customer relations that promoted goodwill, and generated repeat/referral business that brought major contributions to sales and profit growth.
Successfully increased revenue by maximizing customer sales, leveraging quality customer service, and employing exceptional relationship-building skills.
Delivered excellent customer service by addressing and resolving guest disputes and request in a prompt manner while adhering to set company policies and procedures.

STANDARD REGULATIONS AND COMPLIANCE

Ensured the completion and submission of MGC in compliance to federal, state, and local gaming regulations.
Received new assignments, which included management and security of revenue standards.
Spearheaded the development of associate in adherence to company policies and Title 31.
Demonstrated proficiency in creating and implementing Internal Controls.

PROGRAM DEVELOPMENT AND IMPLEMENTATION

Contributed in the establishment and development of Project Team II – Innovation Team.
Served as key innovator in the institution and completion of “Give Yourself a Raise” Program.
Designed and implemented a training course for new recruits to further hone staff knowledge and skills, resulting in maximized workflow of the overall operations and increased company profitability.

LEADERSHIP AND STAFF MOTIVATION

Acted as full-time supervisor; conducted service standards and instructional craps class.
Effectively led and motivated personnel to deliver first-rate customer service and earn total client satisfaction.
Meticulously managed employee’s performance, productivity, and efficiency in order to execute job promotions and appraisals.

EMPLOYMENT HISTORY

COMPANY XYZ, Biloxi, MS

Marketing, Executive Host Manager (2017-Present)
Director of Table Games/Responsible Gaming
Chairperson/Casino Operations Manager (2016-2017)
Table Games Shift Manager/Table Games Manager (2014-2016)

COMPANY ABC, Biloxi, MS

Pit Manager (2013-2014)

COMPANY CDE, Gulfport, MS

Grave Casino Manager (2012-2013)
Shift Manager (2006-2012)

COMPANY FGH, Falls Church, VA

Dual Pit Boss / Supervisor (2004-2005)
Floor Supervisor (2003-2004)
Dual-Rate Dealer/ Supervisor (2002-2003)
Table Games Dealer (2001-2002)

AWARDS AND HONORS

Community Service Award – District Attorney’s Office / Local Law Enforcement
Chairman’s Award Winner – Quarterly, Property and District Winner
Harrah’s Most Prestigious Award Companywide – Received for Community Service

PROFESSIONAL AFFILIATION

New York Yankees, Bronx, NY (1983-1992)
Professional Baseball Player
Player professional Baseball – Major and Minor Leagues

ACTIVITIES

Coached Community League – Babe Ruth Baseball
Chairperson, Tiffany Talley Scholarship Foundation (Donated $2,500 annual scholarships to local teens)
Golf, Baseball, Basketball, Football, and Fishing

TECHNICAL SKILLS

Casino Floor Supervisor Resume

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